Shipping information:
We use DHL to airmail your order. We do our best to dispatch orders as quickly as possible.
Free delivery for orders $125 and over
$15 delivery for all orders under $100, $10 delivery for all orders $100-$124.99.
If you are purchasing Rose & Thorne products from outside of New Zealand, please be aware of any import tax and duties that you may be charged on delivery. These vary from country to country and are not covered by Rose & Thorne nor the shipping services we provide. To contact us regarding your order, please email: deliveries@roseandthorne.com.
Change of heart? Returns and exchanges.
Great bra fit is really important, so we accept returns for any reason within 30 days of purchase on many of our products. But, we can only accept returns or offer an exchange on these if you return the bra in its original condition. Original condition means the bra must be unworn, unwashed, and have all its tags still attached.
Additionally, we are unable to accept returns or exchanges on any briefs (hygiene), items marked clearance or outlet, and bras priced $29 or under (sales of these heavily discounted end-of-line items are final).
If you are unsure of the fit, please drop us an email before you check out - we’re always happy to help with sizing queries. Also consider a free Online Bra Fitting to help you find the best Rose & Thorne bra for you, and receive a 10% discount on your first order too!
All returns need to be sent back to our New Zealand Distribution Centre. Before you send anything though, please contact us via email at: returns@roseandthorne.com for instructions. We want to make sure the return goes as smoothly as possible for you.
You’ll need to pay for the shipping to return your items back to us, though there is no shipping cost to you when we send you the replacement bra. We do recommend you use a shipping service that gives you a tracking number and offers insurance - we won’t take responsibility for any loss or delay of packages being returned while they are in transit.
Important note: If the item has been used in a way it shouldn’t have been, or the care instructions have not been followed, then unfortunately, you won’t be eligible for a refund or exchange.