Shipping policy
Shipping information:
We use FEDEX to airmail your order. We do our best to dispatch orders as quickly as possible and aim for next day dispatch.
FREE EXPRESS SHIPPING for orders AUD$150 and over
AUD$15 express shipping for orders between AUD$50 - AUD$149.99, AUD$25 for orders under AUD$50 (you could just buy another bra!).
Orders are couriered with a tracking number and are typically dispatched within 2 working days of receipt of order.
Customers are responsible for ensuring the delivery address provided at checkout is accurate and complete.
If an incorrect or incomplete address is supplied, and your order is dispatched or delivered in accordance with the original delivery instructions, we are not responsible for costs or losses arising solely from that incorrect information, except where required by law. This applies even if you have contacted us requesting an address change, unless we have confirmed that the change has been successfully made.
Any additional shipping or redelivery costs resulting from customer-provided address errors may be payable by the customer.
NOTE: We know waiting for your goodies to arrive can be frustrating, which is why we always endeavour to dispatch orders within 2 working days, with goods typically arriving 1 - 3 working days after dispatch. During sales periods it is common to expect slightly longer shipping times. In the rare event that your goods haven't arrived in a timely fashion simply contact our team at: braguru@roseandthorne.com and we will be happy to assist with an update!
If you are purchasing Rose & Thorne products from outside of New Zealand, please be aware of any import tax and duties that you may be charged on delivery. These vary from country to country and are not covered by Rose & Thorne nor the shipping services we provide. To contact us regarding your order, please email: braguru@roseandthorne.com.
Change of heart? Returns
Great bra fit is really important, so we accept returns for a full refund of purchase price for any reason within 30 days of purchase on many of our products. But, there are a couple of rules to keep in mind:
1) Bras must be returned to us within 30 days of purchase
2) Bras must be returned in original condition. Original condition means unworn, unsoiled, unwashed, as new condition with all tags still attached
3) We are unable to accept returns on any briefs (hygiene), items marked clearance or outlet, bras priced $29 or under (sales of these heavily reduced items are final).
To keep things simple we don’t offer exchanges, however accepted returns will receive a full refund of the purchase price back to your method of payment. Please note, shipping fees are non-refundable.
Step 1 : Email braguru@roseandthorne.com to receive instructions to send your item/s back to our New Zealand Distribution Centre so we can ensure the return goes smoothly for you.
Step 2 : You’ll need to pay for the shipping to return your items back to us, and we do recommend you use a shipping service that gives you a tracking number and offers insurance - we are unable to take responsibility for any loss or delay of packages being returned while they are in transit.
Step 3 : You will receive confirmation of your refund via email once the return has been received and accepted (please allow up to 5 working days for your return to be processed once it arrives with us). Should the return not be accepted, a member of our team will contact you to advise next steps.
If you are unsure of the fit, please drop us an email to braguru@roseandthorne.com before you check out - we’re always happy to help with sizing queries.
Important note: We take great pride in the quality of our bras and briefs, but very occasionally faults can and do occur. Please email braguru@roseandthorne.com and our team will happily assist you.